Bob CollinsStarbuck’s closed all of its stores yesterday afternoon to hold a giant training session to “refocus on the customer experience.” CEO Howard Schultz is trying to get the coffee shop’s vibe back. “This is about the love and the passion and the commitment that we all need to have to the customer,” he said in a training video.
It should be quite a morning at Starbuck’s, then.
So kindly report here how passionate you found the delivery of your joe today.
