Parent trying to find son stuck on hold for nearly 2 hours

One small suggestion for Minneapolis public schools. Pick up the phone.

KARE 11’s Boyd Huppert reports on the problem Sean Boyce had when a bus carrying his first-grader home on his first day of school didn’t show up.

He called Minneapolis Public Schools and got put on hold. He called Kenwood Elementary on another line and nobody answered.

The boy’s bus showed up 39 minutes late, but Boyce continued to hold anyway. He was on hold for nearly two hours.

“I just don’t want another parent to go through what I went through,” Boyce tells Huppert.

A school district spokesman says they won’t.

“As we refine our system, as people become more familiar, we think things will be better,” Stan Alleyne, chief communications officer for MPS, said of the new phone system that routes all calls through a central system.